
A little insight into the thoughts, laughter, tears and joy of a slightly insane Scots woman
Today at work i really had to laugh. working in a large telecommunications company dealing with members of the public brings different things every day, even if the problems are the same hour after hour
Two things today really made me almost pee mmyself with laughter, not because of the inconvenience caused (my sympathies go out to the people involved) but just because of the sheer dafteness of the problems. One was a woman had gone away on holiday for two weeks only to come back and find a whacking great pole stuck in her front garden.. whether it belonged to the company i work for or not i never got to find out but just the thought of coming back from holiday and finding a 25 foot pole in your front lawn makes me laugh at the sheer gall of whoever put it there
the second thing was a customer had been connected and having had really old wiring installed from previous owners of the house the installation lacked certain items.. i.e screws, so the engineer had used stickyback plastic to adheer the box to the wall... obviously sticky stuff will eventually become not so sticky and the box fell off the wall and another engineer was dispatched to refix said box to the wall. only the customer ended up with a charge for the work done. ludicrous i know but just the thought of Blue Peter style sticky back plastic being used to hold something essential for the use of a telephone in this day and age made me almost pee myself with laughter..
Obviously i sorted the charges out for the customer and fixed things without screws or sticky back plastic..
If you have the need to call your telephone provider due to a fault, please remember it is people like me who sit on the other end of the telephone
Although i really dont mind being used as a verbal punching bag if it is really necessary and justified but to call up and say your phone has been off for half an hour and still isnt fixed then go off on one is really a bit much sometimes.. Please note too that we are what we say we are and thats a PHONE company.. we dont fix televisions, washing machines, replace the logs from gas fires or any electrical related problems, even if it does say to call us if you are a residential customer.. BUT if your phone is faulty we will do our best to help you
Another point i would like to make is that the company I deal with is one that deals with lines and phones on my little island
So if your aunt lives in Timbuctu and her line suddenly cuts off half way through discussing next years holiday then sorry, but i CANT help you!! As much as i would dearly love to run over to Russia and tell Uncle Fred to put his receiver back on the hook, i fond myself unexplicably stuck to my desk and he has to find out its not on the cradle himself 
My second job today was quiet and most uneventful, the schools are off in England and will be here too next week for the Easter holiday so it will be very quiet, mostly sitting around playing bookworm on Yahoo i think.. 
Spring looks like it is finally here and once again i can stand for two mins at lunch in the sunshine and 15 degrees
Soon be Summer!! 
